Help

How do I put the list on the Home Screen?

Touch and hold an empty spot on the Home Screen until the apps jiggle. On iOS 18 and later tap Edit, then Add Widget; on iOS 17 tap the + button at the top. Search for Paw by Paw and pick “Today”. The medium and large sizes let you tick steps right on the widget; the small and Lock Screen sizes open the app.

How do I change the lists?

On the app’s home screen, tap Settings and answer the grown-up question. Under Lists you can add, rename, reorder or archive steps. Archived steps keep their history.

Reminders don’t arrive.

Check iOS Settings › Notifications › Paw by Paw and allow notifications, then check Settings › Reminders in the app. Reminders come on school days only and stop for the day once the list is done.

We got a new phone or iPad.

Lists stay on the device they were made on and don’t sync. Restoring your device backup brings them along; otherwise set them up again. Your plan comes back with Restore purchases, on the plan screen or in Settings › Subscription.

How do I cancel or change the subscription?

In iOS Settings › your name › Subscriptions. To avoid being charged after the free week, cancel at least 24 hours before it ends. Refunds are handled by Apple at reportaproblem.apple.com.

My child asked to buy it.

With Ask to Buy, the request goes to your family organizer. As soon as they approve it, Paw by Paw unlocks on the child’s device, even if the app was closed.

Something else?

Write to hello@pawbypaw.app. We read every message.